Privacy Policy
Oasis Flow LLC ("OasisFlow," "we," "us," or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
We collect information you provide directly to us, including:
- Contact and account information — name, email address, phone number, business name, and mailing address when you sign up or contact us.
- Payment and transaction data — in connection with our payment processing services, we collect card numbers, bank account details, and transaction records as required to provide the service. This data is handled in accordance with PCI DSS standards.
- Communications — any messages you send us, including support requests and form submissions.
We also collect certain information automatically when you use our website:
- Log data (IP address, browser type, pages visited, time and date)
- Device information (hardware model, operating system)
- Usage data collected through cookies and similar technologies
How we use it
We use the information we collect to:
- Provide, operate, and improve our payment processing services
- Process transactions and send related notices (receipts, settlement confirmations)
- Respond to your comments and questions
- Send you technical notices and updates
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations, including anti-money-laundering and know-your-customer requirements
- Send marketing communications where you have opted in (you can opt out at any time)
Sharing your information
We do not sell your personal information. We may share it with:
- Service providers — companies that perform services on our behalf (hosting, analytics, fraud detection, customer support tools). They are contractually prohibited from using your data for any other purpose.
- Payment network partners — card networks (Visa, Mastercard, Amex, Discover) and banking partners as required to process transactions.
- Legal and regulatory authorities — when required by law, subpoena, or to protect the rights and safety of OasisFlow, our customers, or the public.
- Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
Security
We use industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. Our payment infrastructure is PCI DSS compliant.
No method of transmission over the internet is 100% secure. If you have reason to believe your information has been compromised, please contact us immediately.
Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information, subject to our legal retention obligations
- Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
To exercise any of these rights, contact us at privacy@oasisflowllc.com.
Cookies
We use cookies and similar tracking technologies to operate our website, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.
Changes to this policy
We may update this policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. Your continued use of our services after any change constitutes acceptance of the updated policy.
Contact us
If you have questions about this policy or our privacy practices, contact us at:
Oasis Flow LLC
privacy@oasisflowllc.com